HOW TO SEE A DOCTOR
Surfcoast Medical Centre sees patients on an appointment basis. To book, call reception on 03 42157900 for Torquay or 03 42156700 for Anglesea and our reception staff will arrange an appointment with the doctor of your choice. If your problem is urgent, please inform reception staff so they can arrange an appointment as soon as possible.
Appointments are set for 15 minutes, however longer consultations are available upon request. If you have complex, or a number of health issues to discuss with your doctor, please consider booking a longer appointment so that all of your concerns can be investigated. Registered patients of the clinic will receive SMS reminders of their appointments. This is sent out the afternoon before the appointment. Please respond to the message to indicate your confirmation of attendance. If you do not wish to receive reminder SMS messages for appointments, please advise the reception staff. Patients who fail to attend appointments may be charged a non-attendance fee. Please note that we are not an emergency centre.
TRANSFER YOUR MEDICAL RECORDS
If would like your existing medical records transferred from another clinic, you will need to provide them with a written request. You can either send them a letter requesting your records be forwarded to Surfcoast Medical Centre or reception can provide you a form to sign and send to the previous Doctor. Please note that some medical centres charge an administration fee for transferring records. We prefer to receive files by CD or memory stick in XML format.
General Practice Consultations:
|Monday – Friday||Fee||Medicare Rebate|
|Level B: Standard Consultation
(Up to 15 minutes)
|Level C: Long Consultation
(Between 15-30 mins)
All consultations must be paid for in full, on the day of the consultation. For work-cover consults, an invoice will be sent to the employer or insurance company.
Consultations over 15 minutes long or of a complex nature may incur a higher fee. Ask reception staff for details. Current concession cards and a Medicare card must be presented at every appointment. Generally pensioners will be bulk billed, but health care card holders and others are at the discretion of the doctor.
AFTER HOURS MEDICAL CARE
Surfcoast Medical Centre provides after hour cover to our patients through an agreement with the doctors of Karuna-Maya Medicine Tree and the doctors of our own practices.
All calls are directed to Melbourne Medical Deputising Service who will then direct your enquiry to the most appropriate area.
The phone number for MMDS is 8446 9662.
CALL OUT COSTS
For call outs at the Medical Practices, the cost is $160 between the hours of 6pm and 11pm, Monday – Friday and 12pm and 11pm Saturday and 7am and 11pm Sunday.
Between the hours of 11pm and 7am the cost is $200.
If the visit is made to the home it will be $180 or $230 (between 11pm and 7am).
NURSE ON CALL
Nurse on Call can be reached on 1300 60 60 24. Registered Nurses on this phone line provide triage and advice free of charge. The service is available 24 hours a day.
Home visits are available by prior arrangement for regular patients who reside in close proximity, and whose condition prevents them from attending the clinic. Our reception staff can provide you with further information regarding fees, billing and home visit services.
REPEAT PRESCRIPTIONS, REFERRALS AND PATHOLOGY TEST RESULTS
Doctors providing prescriptions, referrals to specialists or pathology tests are responsible ethically and legally to ensure that these are correct and warranted. Therefore, a consultation with a doctor will be necessary. Please bring a list of prescriptions you require when you attend your appointment.
Appointments with specialists and some pathology tests that are not covered by Medicare may incur additional charges.
If your doctor sends you for any investigations, please make sure that you ring the practice within a few days of having the tests performed to receive your results. Reception staff will be able to advise you as to whether you need to follow up with your doctor.
POLICY ON DOCTORS TAKING PHONE CALLS
Doctors will accept urgent phone calls where possible. Other phone calls will be returned as soon as it is convenient, usually at the end of the doctors’ session or day, or when they have allocated time. It may not be on the same day.
Minor procedures and operations are available to patients of Surfcoast Medical Centre These include Implanon and Mirena IUD insertions and removal, suture of lacerations, skin biopsies and minor lesion removal as well as the treatment of undisplaced fractures. All equipment used is disposable, sterile and maintained according to infection control guidelines to prevent cross infection. Note: Surfcoast Medical Centre is not an Emergency Centre.
PATIENT FEEDBACK and COMPLAINTS
Patient surveys are available for you to fill out at any time. Feedback from patients is welcomed at any time.
If you have a problem and you wish to take the matter further, please speak to the Practice Manager or contact the Health Services Commissioner on 1800 136 066
Or Email: http://www.health.vic.gov.au/hsc/